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Urban Massage Shop
How do I change or cancel my order?
When will I receive my order?
I have received the wrong product, what do I do?
Can I buy Neom products locally?
Can I use my Urban Massage gift card to purchase Neom products from a Neom store or neomorganics.com?
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Booking a Treatment
What size is the massage table?
Can the treatment be modified to my disability?
How to book a treatment
How much will my treatment cost?
What massage treatments can I choose from?
How long will my treatment last for?
See all 14 articles
Amending a booking
Can I contact my Therapist direct?
How is my booking confirmed?
How do I amend my booking?
Can I change my therapist or treatment?
How do I cancel my booking?
During your treatment
Do I need to tip my therapist?
Can I extend my treatment?
What is the dress code for the treatment?
Will the therapist provide oils and music for the treatment?
What do I need to provide for the treatment?
What should I do to prepare for my treatment?
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Account and payment options
Why was my payment declined?
Can I pay with cash?
Can I get a receipt for my booking?
How do I update a payment method on my account?
What forms of payment do you accept?
How do I close my account?
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Using promotional and gift codes
I hear the term Credit or Urban Massage credit being used, what is that?
I've been given a gift card, how do I use it?
How do I purchase a Gift Voucher?
What is an Urban Massage gift voucher?
I've got a promotional code, how do I use it?
Urban Massage at work
Using UM at your office
How does it work and how can I book for my staff or office?
Can you help me arrange an employee massage membership?
Do you offer corporate gifting?
Can I book Urban Massage for an event?
Contacting Urban Massage
Contacting Customer Service
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