How do I change or cancel my order?

Once your order has been dispatched, you cannot cancel your order. You’ll need to return it following the Neom returns policy which can be found here:, if you’d like to change or cancel before you order has been dispatched, please contact Neom on 01423 878810 or send an email to

If you cancel your order, once it's returned to Neom, Urban Massage will be notified and your refund will be processed.

Once the payment has been refunded it will take approximately 3-5 business days to appear in your account.

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