My password reset link isn't working

If you haven’t received your link, make sure to check your email account’s spam or junk folders. We recommend you set your Urban Massage emails to “not junk” to ensure that you don’t miss out hearing from us! If your password reset link isn’t working, please ensure that the link hasn’t expired. If so, please request to reset your password again.

We also recommend that you check that your contact information is correct by logging into your account.

To check your email through our App:

  1. Select ‘Account Settings’ from the menu
  2. Select your profile and check your email address is correct

To check your email through our website:

  1. Log in to your account
  2. Click on ‘my details’ on the left-hand bar
  3. Under the relevant field, check your email address is correct

 

If your email address is correct and you’re still not receiving emails, please contact our dedicated Customer Service team who will be happy to assist you.

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