If you can’t sign in to your account because you forgot your password, simply click ‘don’t remember?’ and enter the email address associated with your account. You will receive an email to this account shortly afterwards, with instructions on how to reset your password. If you haven’t received this, make sure to check your email account’s spam or junk folders. We recommend you set your Urban Massage emails to “not junk” to ensure that you don’t miss out hearing from us!
If you are unable to sign in to your account for any other reason, please contact our dedicated Customer Service team who will be happy to look into this for you.