How do I cancel my booking?

We understand that plans can change quickly, but our appointment cancellation policy is designed to protect the relationship between you and your therapists.  You can cancel your booking for free up to 24 hours ahead of your agreed appointment time.


In the unlikely event your plans change and you wish to cancel your booking closer to your appointment time, our cancellation policy is as follows:

  1. Select Appointments from your app menu
  2. Select the booking you wish to cancel under ‘Upcoming’ Appointments
  3. Select ‘Cancel Appointment’
  4. You will be advised the amount to be refunded to you, as per our cancellation policy
  5. You will be prompted to add credit to your account so that you can rebook your next treatment easily
  6. You can also select to have the refund returned to your card, which can take up to 7 working days
  7. You will receive an email confirming the cancellation and amount refunded to you 


notice period of amendment or cancellation

refund amount

24 hours or more

100% of treatment price

up to 2 hours before treatment

70% of treatment price

within 2 hours

0% of treatment price

PLEASE NOTE: You will be reminded of the cancellation policy before placing your booking, or cancelling your treatment.


You will also be charged the full Treatment Fee if you:

  1. Cancel a booking other than as permitted above
  2. Attempt to cancel a booking on or after Massage Appointment Time
  3. Fail to attend a booking at the Massage Appointment Time and/or at the Designated Premises
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk