I'm not receiving receipts or emails

First thing to do is check your email account’s spam or junk folders. We recommend you set your Urban Massage emails to “not junk” to ensure that you don’t miss out hearing from us!

If you are still not receiving receipts or emails, check your account details to ensure that your email address is entered correctly.

To do this through our App:

  1. Select ‘Account Settings’ from the menu
  2. Select your profile and check your email address is correct

To check your email through our website:

  1. Log in to your account
  2. Click on ‘my details’ on the left hand bar
  3. Under the relevant field, check your email address is correct

If your email address is correct and you’re still not receiving emails, please contact our dedicated Customer Service team who will be happy to assist you.

Have more questions? Submit a request

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