Why was my payment declined?

There are a number of reasons why your payment may have been declined:

  • If you have entered your credit or debit card number incorrectly, you’ll need to update your details under the payment section of your account or the ‘Wallet’ section on the App menu
  • If your credit or debit card has expired, you’ll need to add a new payment method to your account
  • The bank of your selected payment method may have declined the transaction request. There could be a number of different reasons for this so the best option is to speak with your bank and ensure that the payment to Urban Massage is authorised
  • Your bank may have rejected the charge based on fraud logic. You will need to update your payment method or contact your bank for more information

If you are still unable to process your payment, please contact our dedicated Customer Service team who will be happy to look into this for you.

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